SMS Variables (Reference)

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Introduction

The following placeholder variables can be used in System SMS templates. On the Edit view of each template, you will find a list of each variable that can be used on that specific SMS template. Not all variables can be used on each template.

 

SMS Variables Guide

Variable Translates As Helpful Hint
{animal_name} The animal's name.  
{start_date} The start date and time of the reservation.

If the start date of the appointment is 12:00AM for a slot-based appointment, the start time will not display in this variable.

Slot-based appointments can be optionally assigned a specific start time when booked from the redesigned New Appointment page. For more information, see our article on Slot-based Appointments.
{reservation_type} The name of the reservation type.  
{action_url} A link to perform a specific action, this action can be different per SMS Template.
  • New Reservation SMS: a link for the customer to view their reservation details.
  • Report Card SMS: a link for the customer to view their animal's report card.
  • Checkout SMS: a link for customer to view reservation's receipt and report cards.
  • Confirmation Request SMS: a link for the customer to confirm their reservation.
  • Password Reset SMS: a link for the customer or employee to update their password.
  • Unread Notifications SMS: a link for employee to login to Gingr.
  
{cancel_url} A link that the customer can use to cancel their reservation.  
{subject} The subject of the unread notification that the employee user being emailed about.  
{class_name} The name of the group class.  
{first_class_start} The first class date and start time of the group class.

If you use Series classes then this will populate with the first class date in the series.

If you use Open Enrollment Classes then this will populate the first date of the class so be mindful of using this variable if you do both types of group classes or if your open enrollment class spans across many dates.
{report_card_title} Displays the custom name of Report Cards in your app. This is configured in Left-hand Navigation: Admin » Report Card Settings » Display report cards as.
{reservation_dropoff_times} A free-text field to indicate specific drop-off times set by reservation type. This is configured in Left-hand Navigation: Admin » Reservation Types & Services Configuration.

 

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