Summary

Reminder SMS reminds customers about an upcoming booking. Gingr sends a text a set number of minutes before the reservation is expected to start. This article shows you how to turn it on for a reservation type.

Before You Begin

• Set up and turn on your Reminder SMS template first. See Customize SMS Template Types.

Tip: You can turn on both a Reminder SMS and a Reminder Email for each reservation type. This lets you send reminders by two methods, at two different times.

Steps

1. Go to Left-hand Navigation: Admin » Reservation Types and Services Configuration.
2. Select the Booking Category.
3. Select the Reservation Type you want to turn on Reminder SMS for.
4. Select Edit Settings.
5. Select Communication Options.
6. Enter a number of minutes in the SMS Reminder Minutes Before Start field. The number must be greater than 120. This is how long before the booking starts that the pet parent gets the reminder.

   

7. Select Save at the bottom of the side window.

Related Articles

• System SMS Topic Outline
• SMS Template Types Reference
• SMS Variables Reference