SMS Variables (Reference)

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Summary

You can use these placeholder variables in System SMS templates. On the Edit view of each template, you see the list of variables you can use for that template. You cannot use every variable on every template.

What This Does

Variable Translates As Helpful Hint
{animal_name} The animal's name.
{start_date} The start date and time of the reservation.

If the start time of a slot-based appointment is 12:00 AM, this variable does not show the start time.

You can give slot-based appointments a specific start time when you book from the redesigned New Appointment page. See Slot-based Appointments.
{reservation_type} The name of the reservation type.
{action_url}

A link to take a specific action. The action is different for each SMS template.

  • New Reservation SMS: A link for the customer to view their reservation details.
  • Report Card SMS: A link for the customer to view their animal's report card.
  • Checkout SMS: A link for the customer to view the reservation's receipt and report cards.
  • Confirmation Request SMS: A link for the customer to confirm their reservation.
  • Password Reset SMS: A link for the customer or employee to update their password.
  • Unread Notifications SMS: A link for the employee to log in to Gingr.
{cancel_url} A link the customer can use to cancel their reservation.
{subject} The subject of the unread notification the employee user is being texted about.
{class_name} The name of the group class.
{first_class_start} The first class date and start time of the group class.

For Series classes, this fills in with the first class date in the series.

For Open Enrollment Classes, this fills in with the first date of the class. Be careful using this variable if you offer both types of group classes, or if an open enrollment class spans many dates.
{report_card_title} The custom name of Report Cards in your app. You set this in Left-hand Navigation: Admin » Report Card Settings » Display report cards as.
{reservation_dropoff_times} A free-text field for specific drop-off times set by reservation type. You set this in Left-hand Navigation: Admin » Reservation Types & Services Configuration.

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