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Understand Template Types
There are several SMS templates that can be sent from Gingr either automatically or at-will by a user with the appropriate group permissions. These templates can be customized by navigating to Left-hand Navigation: Admin » System SMS.
Templates that send automatically can be enabled or disabled by changing the template's Status setting. If an automated template is disabled, the template will not be triggered to send to customers. Templates that are sent at-will by a user do not have a Status setting, and require a user to manually send the template to a customer.
Below you will find a field guide that contains all of the System SMS templates, their behavior, and which variables are allowed to be used on the template.
SMS Template Types
| Template | Behavior | Allowed Variables |
| New Reservation SMS | Triggered automatically by creating a new reservation or accepting a reservation request. | {animal_name} {start_date} {action_url} |
| New Appointment SMS | Triggered automatically by creating a new appointment. | {start_date} |
| Check Out SMS | Triggered automatically by checking out a reservation. | {animal_name} {start_date} {action_url} |
| Reservation Reminder SMS | Triggered automatically at a set number of minutes before a reservation's start time. This is configured for each reservation type from Admin » Reservation Types and Services Configuration. See more information on setting this up below. | {animal_name} {reservation_type} {start_date} {cancel_url} |
| Group Class Enrollment SMS | Triggered automatically when a pet is enrolled in a group class. | {animal_name} {class_name} {first_class_start} |
| Check In SMS | Triggered automatically when the pet is checked in. | {animal_name} {reservation_type} {start_date} |
| Confirmation Request SMS | Sent at will from the Unconfirmed section of the dashboard to request confirmation from an unconfirmed reservation. | {animal_name} {start_date} {action_url} |
| Ready for Pick Up SMS | Sent at will by clicking the Ready For Pickup SMS button on the dashboard. | {animal_name} |
| Report Card SMS | Sent at will from the Report Cards page. | {animal_name} {report_card_title} {action_url} |
| Start Gingr PreCheck SMS | Triggered automatically at a set number of minutes before a reservation's start time. This is configured for each Gingr PreCheck form under Admin » Gingr PreCheck. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {start_date} {location_name} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| Gingr PreCheck Form Reminder SMS |
Triggered manually from the Admin » Gingr PreCheck page if a user selects the Send to Future Reservations function to any clients within the selected date range that have not yet filled out the Gingr PreCheck form. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {start_date} {location_name} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| Gingr PreCheck Form Edited SMS |
Triggered automatically if the Gingr PreCheck form is edited after an Owner has filled it out, but before they've been checked in. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {start_date} {location_name} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| New Recurring Booking SMS | Triggered automatically if a customer has multiple reservations created in one instance. | {location_name} {animal_name} {action_url} |
| New Wait List SMS | Triggered automatically when a reservation is added to the waitlist. | {animal_name}{start_date} |
| Unread Notifications SMS | Triggered automatically if an employee user has unread notifications. | {subject} {action_url} |
| Password Reset SMS | Sent at will when a customer or employee clicks the Forgot Your Password link on the login page. | {action_url} |
| Agreement SMS |
Sent at will when agreements are pushed to a customer's phone via SMS.
|
{action_url} {agreement_name} {owner_name} {location_name} |
Related Resources
- System SMS Topic Outline
- Configure System-Wide SMS Settings How-To
- System-Wide SMS Settings Reference
- Customize SMS Template Types How-To
- SMS Variables Reference
- Set Up Reminder SMS How-To
- Configure International SMS Options How-To
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