Introduction

Gingr offers an integrated Loyalty Rewards program that you can use to reward customer loyalty on your customers' accounts in Gingr. This section will cover how Gingr's rewards program works, how to set it up, and how to use points.

Loyalty Rewards in Gingr

Each business handles and rewards customer loyalty in different ways, so our teams had to ensure that the solution we offer accommodates the greatest number of businesses in a universal way. Based on several months of research and discovery, we decided to offer a program that rewards pet-parent loyalty based on their dollar spend by giving them account credit in return for spending money at your business.

With this system, $1 (or one unit of your currency) will give the customer 1 point on their profile. These points will be automatically incurred based on the subtotal (pre-tax value) of each completed invoice attached to an owner's account, and can be redeemed for store credit once set tiers are reached. Reward Tiers will be customized for your business, and can be configured in a way that represent different values that are specific to your business.

For example, you could set up your tiers to represent:

• $100 spent (100 points) = $10 in store credit, which carries the value of a free nail trim
• $200 spent (200 points) = $25 in store credit, which carries the value of a free day of daycare
• $500 spent (500 points) = $50 in store credit, which carries the value of a free night of boarding

Once a tier has been reached, staff users will be able to redeem points for the corresponding account credit, and then apply that credit in the cart at checkout towards charges. Customers are able to see their point balances and history on their Customer Portal, but are not able to redeem points themselves. Points can also be manually added or deducted from customers by employee users with the appropriate permissions.

Helpful Hints

• This feature is disabled in your application initially, and no customers will earn points until tiers have been configured in your application.
  
  
• The Loyalty Rewards Program is system-wide, meaning that all locations that share an app URL will need to use a standard tier system.
  
  
• Points are not earned on an owner's profile until the invoice has been fully paid.

Topics

• Set Up Loyalty Rewards How-To
• Earn Rewards Points How-To
• View Point Balances & History How-To
• Redeem Points How-To
• Manually Add or Deduct Points How-To