Manually Add or Deduct Points

There are certain occasions where you might find the need to manually add or deduct points from an owners point balance. These can include:

• Migrating point balances from a previous loyalty program system
  
  
• Giving extra points when running promotions (E.g. Double Points days)
  
  
• Manually deducting points in special cases where an owner got a different reward or a refund was performed

In order to be able to manually add or deduct reward points on an owner's profile, the user must belong to a user group that has the Can Manage Reward Points permission enabled from Left-hand Navigation: Reports and More Icon » Groups.

1. To manually adjust points from the owner's profile, use the Search tool on the Top Navigation bar to find their name:
   
   
   
   
2. Then, click on the Owners name to be directed to their Owner Details page. Here, visit the Reward Points section, and click either the + Add Points or - Remove Points buttons to manually adjust the owner's point balance.
   
   
   
   
3. Indicate the # of Points to add to the account and enter a Description to describe why these points were added (you'll see this in the point history).
   
   
   
   
4. Alternatively, indicate the # of Points to remove from the account and enter a Description to describe why these points were removed.
   
   

Related Resources

• Rewards Program Topic Outline
• Set Up Loyalty Rewards How-To
• Earn Rewards Points How-To
• View Point Balances & History How-To
• Redeem Points How-To