Introduction

As owners earn points, their point balance can be monitored from a few places on the business-side of the application as well as on the Customer Portal.

View Rewards Points from the Owner Details Page

To view rewards points for a specific owner, use the Search tool on the Top Navigation bar to find their name:

Clicking on the Owners name will direct you to their Owner Details page, on which you'll see a section called Reward Points. This section will show you the owner's point history, as well as display their Current Point Balance.

View Rewards Points from the Rewards Report

To see the rewards points for all customers at once, you can utilize the Rewards Report, which is accessible from Left-hand Navigation: Reports and More Icon » Reports » Rewards Report. This report can be generated for a point-value range, allowing you to see and communicate with owners that fit a certain point value.

For example, you can run this report for all owners that have enough points on their account to redeem one of your tier levels, and then send a marketing campaign to those owners to remind them of their points and invite them to visit to redeem their points towards a free service.

Check out our support article on the Rewards Report for more information on how to use this.

View Rewards Points from the Customer Portal

Lastly, customers are able to view their point balances when logged into the Customer Portal. You can instruct your customers to view their point balance by following these steps:

1. Visit your customer portal link and log in as an existing customer.
   

   Reference:  If your Gingr url is https://happywags.gingrapp.com, your customer portal link is https://happywags.portal.gingrapp.com.

2. Once logged in, navigate to the paw icon: My Account » Rewards Points to view their Current Point Balance and point History.
   
   
   
   
3. From there, click on View Points History to see a breakdown of all rewards points for this customer account.
   
   

Important:  Customers are only able to View their point balance on their own—staff will need to redeem points for store credit on their behalf.

Related Resources

• Rewards Program Topic Outline
• Set Up Loyalty Rewards How-To
• Earn Rewards Points How-To
• Redeem Points How-To
• Manually Add or Deduct Points How-To