Summary

When a customer submits a reservation request in the customer portal, it shows on your Dashboard in the Requested section.

Notice: When a customer requests a service in the customer portal, it shows on the facility calendar as a placeholder. If staff reject the reservation, Gingr removes the service from the facility calendar.

Before You Begin

• You can set user groups to get a notification when customers submit new reservation requests. Go to Left-hand Navigation: Reports & More » Groups and turn on the Notification: New Reservation Request permission. This permission can apply only to the location where the request was submitted, or it can be global. A global permission shows a notification at all locations when a customer makes a request.
• You can have the system send a reminder a set number of days before the reservation. To do this, go to Left-hand Navigation: Admin » System Email and turn on the Reservation reminder Email. You can also go to Left-hand Navigation: Admin » System SMS and turn on the New Reservation SMS.

Steps

Accept and Confirm

This means the reservation request is good to go and the customer does not need to confirm it later. It does not show in the Unconfirmed section, which prompts you to email or text the customer to confirm. It shows in the Expected section on the day the customer is scheduled to check in.

1. Go to the Requested section.
2. Select the Actions Dropdown Menu next to the reservation you want to accept and confirm.
3. Select Accept and Confirm.

   

Important: After you confirm, the customer gets an email that their reservation is confirmed.

Accept and Don't Confirm

This means the reservation is good to go, but you want the customer to confirm it later. It shows in the Unconfirmed section 7 days before the pet is expected to check in. This holds the spot on the calendar and lets the business confirm with the customer closer to the reservation date.

1. Go to the Requested section.
2. Select the Actions Dropdown Menu next to the reservation you want to accept and not confirm.
3. Select Accept and Don't Confirm.

   

Related Articles

• Online Reservations Topic Outline
• Add Online Reservations to Waitlist How-To
• Reject Online Reservations How-To