Summary

When a customer submits a reservation request from the customer portal, it shows on your Dashboard in the Requested section. You can then accept it, add it to the waitlist, or reject it.

What This Does

Notice: When a customer requests a service from the customer portal, it shows on the facility calendar as a placeholder. If staff reject the reservation, Gingr removes the service from the facility calendar.

Before You Begin

• You can set user groups to get a notification when customers submit new reservation requests. Go to Left-hand Navigation: Reports & More » Groups and turn on the Notification: New Reservation Request permission. This permission can apply to one location only, where the request was submitted. It can also be global, so a notification shows at all locations when a customer makes a request.
• You can have Gingr send a reminder a set number of days before the reservation. Go to Left-hand Navigation: Admin » System Email and turn on Reservation reminder Email. You can also go to Left-hand Navigation: Admin » System SMS and turn on Reservation Reminder SMS.

Topics

• Accept Online Reservations How-To
• Add Online Reservations to Waitlist How-To
• Reject Online Reservations How-To