Once your customer submits a reservation request from the customer portal, it will show up on your Dashboard under the Requested Section. You then have several options to move forward from this point.

Notice:  When a service is requested from the customer portal this service will show on the facility calendar as a placeholder. If the reservation is rejected by staff this service will then be removed from the facility calendar.

Before You Begin

• You can configure user groups to receive a notification when customers submit new reservation requests. Navigate to Left-hand Navigation: Reports & More » Groups and turn on the Notification: New Reservation Request permission.
  
  
  • This permission can be local to only the location where the request was submitted or can be global, meaning a notification will display at all locations when a customer requests. 
    
    
• You can have the system send a reminder within X amount of days prior to the reservation automatically. To do this:
  
  
  • Visit Left-hand Navigation: Admin » System Email and turn on the Reservation reminder Email.
    
    
  • and/or visit Left-hand Navigation: Admin » System SMS and turn on the New Reservation SMS.

Topics

• Accept Online Reservations How-To
• Add Online Reservations to Waitlist How-To
• Reject Online Reservations How-To