Summary

If your facility is at capacity for the dates a customer requests, you can let the customer add their reservation to the Wait List from the customer portal.

Before You Begin

• Go to Left-hand Navigation: Admin » Customer Interaction Settings and turn on the Allow customers add to wait list setting.
• You can also send customers an automated email or SMS when their reservation is added to the waitlist.
  • To set up the email, go to Left-hand Navigation: Admin » System Email and turn on the New Wait List Reservation Email.
  • To set up the text message, turn on New Wait List SMS.

Steps

1. Go to the Requested section.
2. Select the Actions drop-down menu next to the reservation you want to add to the waitlist.
3. Select Add to Waitlist.

   

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