If you would like to reject the reservation for any reason, you can do that. 

Before You Begin

• You can automatically email the customer when you reject their reservation. To configure this, navigate to Left-hand Navigation: Admin » System Email and enable the Reservation Rejection Email.
  
  
• The {cancellation_reason} variable in your system email template will pull from Left-hand Navigation: Admin » Cancellation Reasons » Email Text for the selected cancellation reason. Please ensure that something is entered into the Email Text field in order to ensure that the variable fills in. 

Reject Online Reservation

1. Navigate to the Requested section.
   
   
2. Select the Actions Dropdown Menu next the the reservation that you would like to reject.
   
   
3. Select Reject.
   
   
   
4. Select the appropriate cancellation reason.
   
   
   
5. Select Cancel with Reason.
   
   
6. Alternatively, you can select Cancel with No Reason.

Related Resources

• Online Reservations Topic Outline
• Accept Online Reservations How-To
• Add Online Reservations to Waitlist How-To