Add Online Reservation to Waitlist (How-To)

Article Details

You can choose to allow customers to add their reservation to the Wait List from the customer portal if your facility is at capacity for the requested date(s).

Before You Begin

  • To configure, navigate to Left-hand Navigation: Admin » Customer Interaction Settings and turn on the Allow customers add to wait list setting.
  • You can also send customers an automated email or SMS when their reservation has been added to the waitlist.

    • To configure email, navigate to Left-hand Navigation: Admin » System Email and turn on the New Wait List Reservation Email. 

    •  New Wait List SMS.
       

Add Online Reservations to Waitlist

  1. Navigate to the Requested section.

  2. Select the Actions Dropdown Menu next the the reservation that you would like to add to the waitlist.

  3. Select Add to Waitlist.

 

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