Summary

You can reject an online reservation request for any reason. This article shows you how.

Before You Begin

• To email the customer on its own when you reject their reservation, go to Left-hand Navigation: Admin » System Email and turn on the Reservation Rejection Email.
• The {cancellation_reason} variable in your system email template pulls from Left-hand Navigation: Admin » Cancellation Reasons » Email Text for the cancellation reason you select. Enter text in the Email Text field so the variable fills in.

Steps

1. Go to the Requested section.
2. Select the Actions menu next to the reservation you want to reject.
3. Select Reject.

   

4. Select the cancellation reason.

   

5. Select Cancel with Reason. You can also select Cancel with No Reason.

Related Articles

• Online Reservations Topic Outline
• Accept Online Reservations How-To
• Add Online Reservations to Waitlist How-To