Remove Store Credit

If you find that store credit has been placed on an account incorrectly, to remove it, you'll follow these steps:

1. Navigate to Left-hand Navigation: Admin » Open Line Item Types.
   
   
2. Create a new open line item to use to for removing store credit. The settings for this line item should look like this:
   
   
   
   
3. Once you have that created, you'll simply navigate to the Shopping Cart and select the Owner.
   
   
4. Input an open line item for the amount of store credit that you want to remove from the owner's account, then check that item out using their Store Credit.
   
   
   
   

Related Resources

• Store Credit Topic Outline
• Apply Store Credit to an Open Invoice How-To