Check In a Pet Without a Reservation

1. Navigate to Left-hand Navigation: Reservations » New Reservation.
   
   
2. Create a new reservation for the pet.
   
   
3. Set today as the start date and the date they are supposed to go home as the end date. 
   

   Tip:  The Start Time has to be after the present time.

4. Select the manually Confirm for Customer? box, so that the reservation will show up in the Expected section on your dashboard today.
   

   
   
   

5. Find the reservation in the Expected section on your dashboard.
   
   
6. Check the pet in by clicking the checkmark.
   

   
   
   

7. Find the pet in the Checked In section on your dashboard.
   
   
8. Click the actions menu next to their name.
   
   
9. Select Edit Reservation. The Edit Reservation panel will appear.
   

   
   
   

10. Edit the start date and time to be the date and time the pet actually arrived at your facility. You will be directed to choose lodging for the new days you have entered if this is a reservation that requires lodging.
    

    
    
    

11. Click the Save and Close button.

The reservation has now been updated with the correct start date and time.

Related Resources

• Check-In Topic Outline
• Gingr PreCheck Topic Outline
• Check In Using Gingr PreCheck How-To
• Quick Check-In a Reservation How-To
• Check In From Expected Today Section How-To
• Check In from Animal Profile How-To
• Assign a Barcode to an Owner How-To
• Add Barcode Field to Owner Form How-To
• Check In Using a Barcode Scanner How-To
• Edit a Check-In Date or Time How-To
• Undo a Check-In How-To
• Enable Check-In Questions How-To