Edit a Check-In Date or Time (How-To)

Article Details

Whether you're just starting to use Gingr and want to check in the pets who arrived at your facility days ago, or somebody forgot to check a pet in hours or days ago, not to worry, you can check them in today (now), then change their check in date and time in Gingr.

Before You Begin

Changing the check-in time for a pet who is already checked in requires that the edit check in stamp user permission is turned on in your user group/s. None of the below solutions will work if that user permission is not on in your group/s.

Edit the Check-In Date or Time of a Reservation

Navigate to the Dashboard for a Checked-In Reservation.
- For a future reservation go to the pet's Animal profile page by clicking on their name anywhere in the app or by using the search in the upper left of your app.
Select the Actions dropdown menu.
Select Edit Booking Details.
Edit the reservation's start/end date and time.

Reservation Was Not Checked In On Time

So the pet had a reservation, but whoops, somebody forgot to check them in yesterday!

Go to the pet's Animal profile page by clicking on their name anywhere in the app or by using the search in the upper left of your app.
Click the Reservations tab on their profile page.
Find the reservation they should be checked in for.
Select Edit Booking Details from the Actions dropdown menu.
Edit the reservation to have today's date as the start date.
If Confirm for Customer? is not already ticked, tick it.
Select Save.
Navigate to the Dashboard.
Locate the reservation in the Expected section.
Select the checkmark.
Locate the reservation in the Checked In section on the dashboard.
Select Edit Reservation from the actions menu button next to their name. The Edit Reservation panel will appear.
Change the start date and time to the date and time the pet was actually checked in!
In the Lodging section, select lodgings for the entire stay, including the added dates.
Click the Save and Close button.