Edit a Check-In Date or Time (How-To)

Article Details

Summary

Sometimes a pet arrived days ago, or someone forgot to check a pet in. You can check the pet in today, then change the check-in date and time in Gingr.

Before You Begin

Your user group must have the edit check in stamp permission turned on. These steps do not work without it.

Steps

Edit the Check-In Date or Time of a Reservation

Go to the Dashboard for a checked-in reservation. For a future reservation, open the pet's Animal profile. Select the pet's name anywhere in the app, or use the search at the upper left.
Select the Actions drop-down menu.
Select Edit Booking Details.
Change the reservation's start and end date and time.

Fix a Reservation That Was Not Checked In on Time

Open the pet's Animal profile. Select the pet's name anywhere in the app, or use the search at the upper left.
Select the Reservations tab.
Find the reservation the pet should be checked in for.
Select Edit Booking Details from the Actions drop-down menu.
Change the start date to today's date.
Check Confirm for Customer? if it is not already checked.
Select Save.
Go to the Dashboard.
Find the reservation in the Expected section.
Select the checkmark.
Find the reservation in the Checked In section.
Select Edit Reservation from the actions menu next to the pet's name. The Edit Reservation panel opens.
Change the start date and time to when the pet actually checked in.
In the Lodging section, select lodging for the whole stay, including the added dates.
Select Save and Close.