In the event that an employee's password is forgotten, a password reset can be requested from the Gingr employee login page.

Reset Employee Password

1. Navigate to https://companyname.gingrapp.com (replace "companyname" with your subdomain). 
   
   

2. Enter the email address associated with your account.
   
   

3. Select Forgot password?

   
   
   
4. Check your email for a link to reset your password.
   
   
5. After this is reset you can then log in with your new password from the employee login page. 

Password Security Requirements

To maintain compliance with PCI standards, Gingr requires all business portal user accounts to meet the following password security requirements:

• Minimum of 12 characters

• At least 1 uppercase letter

• At least 1 lowercase letter

• At least 1 number or 1 special character

Passwords must be updated at least once every 90 days. Administrators can set a custom password reset frequency that is shorter than 90 days (for example, every 30 days). These requirements apply to all users who log in with an email and password. More information on how to set this up can be located in our documentation here: Password Requirements (How-To)

Related Resources

• Employee Login Topic Outline
• Log In To Gingr How-To
• Change User How-To
• Log In with Google How-To
• Log In with Yubikey How-To
• Assign Yubikeys to Users How-To
• Log In with Multi-Factor Authentication How-To
• Log In with Microsoft Single Sign-On How-To
• Log Out All Sessions How-To
• Multi-Factor Authentication Topic Outline
• Can't Log In; Error Message Says Locked Out Troubleshooting
• Being Asked to Log In When Already Logged In Troubleshooting