Summary

If an employee forgets their password, they can ask for a reset from the Gingr employee login page.

Steps

1. Go to https://companyname.gingrapp.com. Replace "companyname" with your subdomain.
2. Enter the email address tied to your account.
3. Select Forgot password?

   

4. Check your email for a link to reset your password.
5. Reset your password, then log in from the employee login page.

Password Security Requirements

To meet PCI standards, Gingr requires every business portal user account to follow these rules:

• At least 12 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number or 1 special character

Users must update passwords at least every 90 days. Administrators can set a shorter reset period, such as every 30 days. These rules apply to all users who log in with an email and password. To set this up, see Password Requirements.

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