Article Details
Summary
The Rescheduled Appointments Report shows each appointment that was rescheduled in a time frame. It includes data about the past and new appointments, and which user rescheduled each one.
Gingr generates data for this report when you use the rescheduling feature. See Appointment Scheduling 2.0.
Gingr partners with Joe Zuccarello, owner of Paragon Dog Grooming and a business management expert for pet care businesses. He can help you use this report, set performance goals, and reach them. To learn more, select Talk to an Expert at the top of the report or visit our page about this partnership.
Reporting and Location Access
Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select. Each report's location label decides how results are calculated.
Available locations are limited to the user's Allowed Locations. If a location does not show as an option, check the user's location access before you run the report.
Where to Find It
Go to Book Icon » Reports » Rescheduled Appointments Report.
Helpful Hints
- You can select one or many appointment types.
- You run the report for one location at a time.
- The start and end dates are the dates the appointment was rescheduled, not the old or new appointment date.
- The report is for past data. You cannot run it for future dates.
Report Parameters
| Parameter | Description |
| Location | The location to run the report for, one at a time. |
| From Date | The start date. It is the date of the rescheduling event. It must be a past or current date. |
| To Date | The end date. It must be a past or current date. |
| Appointment Type(s) | Choose the appointment or additional service types to see. If you select none, the report runs for all services. |
Report Output
Each appointment rebooked with the Re-schedule appointment option on the service edit pop-up shows as an entry.
| Output | Description |
| Animal Name | The name and icons of the animal with a rescheduled appointment. Select the name to open the profile. |
| Owner Name | The name and icons of the owner who rescheduled the appointment. Select the name to open the profile. |
| Original Appointment Scheduled At | The original time stamp and the specialist the appointment was assigned to. |
| New Appointment Scheduled At | The new time stamp and the specialist the appointment is now assigned to. |
| Rescheduled By | The time stamp and user name of who rescheduled the appointment. |
Export and Print the Report
To export a CSV file, check Export to Excel? in the report parameters. Then select the blue Generate Report! button. After you generate the report, select the green Print PDF button at the bottom of the report parameters.
Add Report Results to a Marketing Campaign
After you run the report, select + Add to Campaign at the top of the results. This lets you target the customers on the report in a marketing campaign. See Custom Campaign Groups.
Related Articles
- Appointment Scheduling 2.0 Topic Outline
- Custom Campaign Groups Topic Outline
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