Article Details
Summary
Use this report to list reservations that were confirmed but not checked in. It helps you find reservations that may have been forgotten, or that were edited before check-in if you are recreating a reservation.
Reporting and Location Access
Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select. Each report's location label decides how results are calculated.
Available locations are limited to the user's Allowed Locations. If a location does not show as an option, check the user's location access before you run the report.
Where to Find It
Go to Book Icon » Reports » No Shows.
Report Parameters
| Parameter | Description |
| From | Choose a start date and time for reservation data. |
| To | Choose an end date and time for reservation data. |
| Reservation Types | Select the reservation types to see data for in the date range. |
| Export to Excel? | Select this to export and download the report data to an Excel file. |
Helpful Hints
- The Expected tab of your Dashboard shows past reservations up to 7 days after the pet's check-in time. After 7 days, Gingr removes the reservation from the Expected tab.
- You can include reservations that customers can see, as well as "Business Only" reservation types.
Report Output
The results include all reservations that count as No Shows in the date range.
| Column | Description |
| Actions | View the reservation details, edit, cancel, or delete the reservation. |
| Animals | The animal's name and icons. Select the name to open the animal profile. |
| Owner | The owner's name and icons. Select the name to open the owner profile. |
| End Date | The scheduled end date of the reservation. |
| Start Date | The scheduled start date of the reservation. |
| Services | Any services attached to the reservation. Select a service to open the reservation details page. |
Export and Print the Report
To get a PDF, generate the report. Then select the green Export to PDF button at the top of the report. To export a CSV file, check Export to Excel? in the report parameters.
Add Customers to Campaigns
Select + Add to Campaign at the top of the Totals section to include owners in a new campaign email or SMS.
Related Articles
- Reservations by Date Range Report Reference
- What Is the Late Check-Ins Report? Reference
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