Article Details
Introduction
Use this report to generate a list of reservations that were confirmed but not checked-in.
This is a useful tool to track down reservations that may have been forgotten, or if a reservation was edited before checking in the pet if you are recreating a reservation!
Helpful Hints
The Expected tab of your dashboard will show past reservations up to 7 days after that pet's check-in time for their reservation. After 7 days, it will be removed from the expected tab.
Getting Started
To access the No Shows report, navigate to Book Icon » Reports » No Shows.
Report Parameters
| Parameter | Description |
| From | Choose a starting date and time to see reservation data starting at this date and time. |
| To | Choose an ending date and time to see reservation data ending at this date and time. |
| Reservation Types | Select any reservation types for which you want to view data within the set date range. |
| Export to Excel? | Select this option if you want to export and download the report’s data to an Excel file. |
Helpful Hints
- You can include reservations visible to customers as well as "Business Only" reservation types.
Report Output
Results
This section includes all applicable reservations that classify as No Shows during the specified date range. Below is a table explaining the output parameters:
| Column | Description |
| Actions | This button allows you to do various actions related to that reservation, such as viewing the reservation details, editing the reservation, canceling the reservation, or deleting the reservation. |
| Animals | Displays the animal's name and icons. You can click the animal name to access the animal profile. |
| Owner | Displays owner name and icons. You can click the owner name to access the owner profile. |
| End Date | Displays the scheduled end date of the reservation in question. |
| Start Date | Displays the scheduled start date of the reservation in question |
| Services | Displays any services attached to the reservation in question. Click on the service to view the reservation details page. |
Export the Report
To get a PDF version of this report, first, generate the report, and then click the green "Export to PDF" button at the top of the report. If you'd like to export to a CSV file, check the box "Export to Excel?" in the report parameters at the top of the page.
Add Customers to Campaigns
Click the "+ Add to Campaign" button at the top of the "Totals" section to include owners in a new campaign email or SMS.
Related Resources
- Reservations by Date Range Report Reference
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