Article Details
Introduction
The Late Check-Ins Report will generate a list of owners (and attached reservations) that have cancelled bookings after the scheduled start date and time. This page will generate a report that contains all reservations that were cancelled after the scheduled start date.
Getting Started
This page will produce a report that contains all reservations that were cancelled after the scheduled start date.
- Select the starting date. This can go as far back as you'd like.
- Select the end date. You can mark this to a future date, but this will not affect the outcome of the report.
- Click the blue Generate Report! button for a list of owners that have cancelled reservations after their scheduled start date.
Report Output
Report Output
| Parameter | Description |
| Owner | Owner's name that checked in late |
| Animal(s) | Animal(s) name attached to reservation |
| # of Reservations | The number of reservations for which the owner has checked their pet(s) in late. |
| Average Time Late | Average # of minutes the owner checked in their pet after the scheduled start time. |
| Reservations | Click "View Reservation Details" to see the bookings associated with this report. |
Tips and Tricks
-
Owner - Optionally click the owner name to view their Owner Profile.
-
Animal(s) - Optionally click the pet name to view their Pet Profile
- Average Time Late - A message will populate under the table with an Average Late Time across all late reservations.
Export and Print the Report
Click the green Export to PDF button at the top of the report to get a PDF version of this report. If you'd like to export to a CSV file, check the box "Export to Excel?" in the report parameters at the top of the page.
Related Resources
- Same Day Cancellations Report Report Ref
- No Shows Report Report Ref
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