Summary

Businesses that use Gingr Payments as their credit card processor can add a convenience fee. It is a flat rate of ¤4.50 units (¤ is the universal currency symbol). The fee helps offset processing costs and keeps fees clear for your customers.

Gingr offers a convenience fee instead of a surcharge. Local laws vary, and more states and card brands restrict surcharges.

When you turn this on, Gingr adds the convenience fee to non-recurring, card-not-present Gingr Payments transactions in the Business and Customer Portal. Business-side users can still change the payment amount for the items. Gingr still adds the fee to the total, even for a payment as small as $0.01. Every payment event includes the convenience fee.

Before You Begin

• Convenience fees work only at a location that uses Gingr Payments as its credit card processor.
• The fee applies only to non-recurring, card-not-present Gingr Payments transactions in the Business and Customer Portal.
• All admin users can turn convenience fees on or off.
• Convenience fees are location-specific.

Important: The convenience fee is a fixed amount, not a percentage. You cannot change it.

Caution: Convenience fees are non-refundable. Even if you refund the item charges or payment, the business keeps the fee to cover processing costs.

Steps

1. Go to Left-hand Navigation: Admin » Credit Card Processing.
2. Scroll to the Location Settings section. The toggle works only when Gingr Payments is on for the selected or signed-in location. Gingr shows only active locations.
3. Turn on the Enable Convenience Fees? toggle.

   

   Notice: Convenience fees are only for businesses that use Gingr Payments Integrated Credit Card Processing. If you see "Convenience Fee is not available for this location," the location may not use the required processor.

4. Read the Terms & Conditions in the PDF viewer that slides out. You cannot use the rest of the screen until you sign or close the viewer.

   

5. Sign the Terms & Conditions digitally. The viewer closes and the setting shows as enabled.

   

Important: To turn convenience fees off, select the green toggle. To turn them back on, an admin must read and sign the Terms & Conditions again.

Related Articles

• Understanding Convenience Fees Topic Outline
• Convenience Fees Reporting How-To
• Gingr Payments Feature Overview