Summary

A convenience fee is a small flat fee you charge pet parents for an easier way to pay, such as a card on file or manual card entry. In Gingr, the fee is ¤4.50 (¤ = universal currency symbol) and you cannot change it.

What this does

A convenience fee pays you back for offering a more convenient payment method. It is not a percentage of the transaction. It is not the same as a surcharge fee, which covers credit card processing costs.

The fee must be a flat amount. You must tell customers about it before they pay. You can use it only when you also offer a standard payment option with no fee.

Gingr uses a convenience fee instead of a surcharge fee. Local laws vary and are not always clear. More states restrict surcharge fees, and card brands have stricter rules for them.

Notice: Convenience Fees are only available if you use Gingr Payments Integrated Credit Card Processing.

Caution: Convenience fees are non-refundable. You cannot return them to the pet parent once paid. Even if you refund the line item charge or payment, you keep the convenience fee to cover processing costs.

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