Summary

This article shows staff how to apply a convenience fee when a customer pays by card at checkout on the business side.

Before You Begin

You'll need:

• Convenience fees turned on by an admin user. To turn them on, go to Left-hand Navigation: Admin » Credit Card Processing.

Caution: Convenience fees are non-refundable. You cannot return them to the customer once paid. Even if you refund the item charges or the payment, the business keeps the fee to cover processing costs.

Steps

To apply a fee when a reservation is ready to check out, or when you make a package or retail sale and the owner pays:

1. Add the reservation or items to the Shopping Cart.
   
   
2. Review the charges in the cart.
   

   Notice: Gingr adds the convenience fee to the total only after you select the payment method linked to Gingr Payments. A convenience fee applies only to card-not-present transactions.

3. Select Check Out With Payment. A pop-up window opens.
   
   
   
   
4. In the pop-up window, choose a Payment Method. Choose manual entry tied to the Gingr Payments processor, or select the customer's Gingr Payments Card On File. The convenience fee applies automatically.
   
   
   
5. Review the Payment Amount.

   Important: You can still adjust the payment amount when you use a payment method linked to Gingr Payments. The convenience fee is still added to the total, even for a payment as low as $0.01. So the minimum total charge for any payment event always includes the convenience fee.

6. Enter a Description for the payment. This step is optional.
7. Select Complete Checkout. Gingr records the transaction.

Important: A convenience fee applies to each payment event. If you split a payment across multiple cards, each card-not-present transaction has a fee. To avoid this, select a different payment method. On the business side, you can pay multiple invoices at once. In that case, only one convenience fee applies to the total payment.

View the Invoices After Checkout

After checkout, the convenience fee appears on a separate invoice from the line item charges. The main invoice lists reservations, services, or other items. Its Invoice Payment Details section shows a payment allocation.

Each invoice has a statement just above the Invoice Payment Details. It says whether a convenience fee was collected. It also names the invoice ID where the fee is recorded.

Open the invoice that the statement names. The Convenience Fee invoice is marked as closed and has no item charges. It shows a message that a Convenience Fee was charged. The message names the original invoice that triggered the fee.

Related Articles

• Convenience Fees Topic Outline
• Set Up Convenience Fees How-To
• Enable or Disable Convenience Fees How-To