Summary

Service-based packages let you sell a service or service option as a package or recurring subscription. You no longer need to build packages only around reservation types.

What This Does

You can add a service or service option when you set up packages and recurring package subscriptions. This lets you create more customized offerings. The setup steps stay the same.

A reservation type package is built around reservations. When a customer buys one, they buy a set number of sessions.

A service type package is built around services or service options. Examples include a spa service, add-ons such as kongs or treats, or activity items.

Why Use Service-Based Packages?

• Expand beyond reservations: Create packages for enrichment, training, grooming extras, or retail-style add-ons.
• Protect your revenue: Credits apply only to the services you set up, unless Allow packages/subscriptions on any type is turned on.
• Improve the customer experience: Pet parents can buy the packages that fit their pets. This needs integrated credit card processing.
• Update pricing faster: When service rates change, package credits stay accurate because they are tied to the service. This reduces errors and manual changes.

Before You Begin

You'll need:

• Admin user group access. Only that group can set these up, because it needs an admin page.
• Integrated credit card processing turned on, if you plan to sell packages in the Customer Portal or as subscriptions.

Packages figure credit value this way: Package Price ÷ Number of Credits = Credit Value

Important: Service-based packages work best for fixed-rate services. For variable-rate services, such as grooming by size, create multiple packages by price point so credit values line up. See Set Up 'System-Modified' Variable Rate Service Packages for more information.

Related Articles

• Set Up Packages
• Sell a Package
• Purchase Package Subscriptions