Introduction

Reminder emails allow you to remind your customers about an upcoming booking automatically by triggering an email about the booking a certain number of minutes before their reservation is expected to start.

Once you have your Reminder Email template set up and enabled, you will want to update the settings under the Reservation Types that you would like Gingr to send this for and tell Gingr when you want these messages to send.

Tip:  You can enable both a Reminder Email and a Reminder SMS for each reservation type if you wish. This allows you to send reminders with two different delivery methods, and at two different times if you would like.

Set Up Reminder Emails

1. Navigate to Admin » Reservation Types and Services Configuration.
   
   
2. Select the applicable Booking Category.
   
   
3. Select the Reservation Type that you would like to enable Reminder Emails for.
   
   
4. Click 'Edit Settings'.
   
   
5. Select the 'Communication Options' Settings.
   
   
6. Enter a number in minutes (greater than 120) prior to the start of the booking where the pet parent should receive an email reminder in the "Email Reminder Minutes Before Start" field.
   
   
7. Click Save in the side window.

Related Resources

• System Email Topic Outline
• System-Wide Email Settings Guide Reference
• Customize Email Templates How-To
• Send Canned Emails to Individuals and Groups with Templates How-To
• Add Custom Text to Reservation Email Templates How-To
• Email Template Variable Guide Reference
• Email Template Content Guide Reference
• View Email History How-To