There are several ways in which you can view communication history. You can view most emails from the Outgoing Emails Log. If you wish to see the complete history for a specific owner, then from the Owner Profile, you can access the Communications tab with all the customer email and SMS communications in one place. Also from the Owner Profile, you can click their email address and select View History to pull up a complete list of emails to the owner.  

View History in the Outgoing Email Log

From Left-hand Navigation: Admin » Reports & More » History, you will see a button for the Outgoing Email Log. This list contains all outgoing emails from your facility and can be filtered as needed.

Owner Communications Tab

In order to see a record of all communications with a customer, navigate to the Owner's profile and then click the Communications Tab. You will see a list of outgoing and incoming messages. Outgoing text messages and call records are listed on this tab. From this tab, you can also send SMS (if you have 2-Way texting enabled), send emails, create call records, add the customer to marketing campaigns, and more. Click each row to view details of the communication.

For more information please see our article on the Owner Communications Tab.

Owner Email History Log

1. Navigate to the customer's Owner Profile page by clicking on their name anywhere in the app, or use the main Search box in the upper left of your app.
   
   
2. On the Details tab of the Owner page, under Owner Contact Info, click View History.
   
   

Related Resources

• System Email Topic Outline
• Export the Email History Log (How-to)
• System-Wide Email Settings Guide Reference
• Customize Email Templates How-To
• Send Canned Emails to Individuals and Groups with Templates How-To
• Add Custom Text to Reservation Email Templates How-To
• Email Template Variable Guide Reference
• Email Template Content Guide Reference
• Set Up Reminder Emails How-To