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Introduction
Email templates may contain variables. Variables are the phrases contained within { }. Variables are translated into the appropriate information when emails are sent to your customers.
Important: Only the variables listed at the top of an Email template can be used in that template.
Email Variable Field Guide
| Variable | Translates As | Helpful Hint |
| {first_name} | first name of the customer | |
| {last_name} | last name of the customer | |
| {animal_name} | the pet's name | |
| {start_date} | the start date and start time of the reservation |
If the start date of the appointment is 12:00AM for a slot-based appointment, the start time will not display in this variable.
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| {end_date} | the end date and end time of the reservation |
If the end date of the appointment is 12:00AM for a slot-based appointment, the start time will not display in this variable.
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| {reservation_type} | the name of the reservation type | |
| {services} | any additional services and service options that have been added to the reservation | |
| {vaccination_expiration_date} | a list of the pet's required vaccinations and their expiration dates | |
| {location_name} | the name of your business as set in your Location settings | |
| {location_address_1} | the first line of your location's address as set in your Location settings | |
| {location_address_2} | the second line of your location's address as set in your Location settings | |
| {location_city} | your location's city as set in your Location settings | |
| {location_state} | your location's state or region as set in your Location settings | |
| {location_zip} | your location's zip or postal code as set in your Location settings | |
| {location_phone} | your location's phone number as set in your Location settings | |
| {location_fax} | your location's fax number as set in your Location settings | |
| {location_email} | your location's email address as set in your Location settings | |
| {location_hours} | your location's hours as set in your Location settings | |
| {total_cost} | a total for the reservation not including automated discounts or services added. | We recommend not using this variable if you have automated discounts set up in your app. |
| {opt_out_url} | a hyperlinked web address the customer can click to opt themselves out of further automated emails | |
| {action_url} | Varies depending on the email or SMS the variable appears in:
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| {cancel_url} | a button the customer can click to cancel their reservation | |
| {confirm_url} | a button the customer can click to confirm their reservation | |
| {cancellation_reason} | inputs the cancellation reason chosen when the reservation is canceled or rejected | |
| {total} | the total amount of an invoice (add a dollar/currency sign before this variable; e.g. ${total}) | |
| {deposit_amount} | the total amount for a reservation's required deposit | |
| {paid_amount} | the amount a customer has already paid for a reservation's required deposit | |
| {balance_remaining} | the unpaid amount for a reservation's deposit | |
| {report_card_title} | *this variable is not currently in use - do not use it* | |
| {reservation_type_custom_text} | the custom email text you created for this reservation type/ service when you configured the reservation type/ service. For more information on setting this up, please see our article Add Custom Text to Reservation Email Templates. | To set up this custom email text: Navigate to Left-hand Navigation: Admin » Reservation Types and Services Configuration » Edit a reservation type and modify the "Email Custom Text » Email Custom Text field |
| {created_at} | the date and time a report card or employee notification was created | |
| {username} | the name of the employee being emailed | |
| {subject} | the subject/s of employee notifications being emailed about | |
| {task} | the name of a task added to an employee's individual To-Do list | |
| {estimate_url} | in any reservation-related email template, you use this variable to input a link to the reservation's estimate. | {action_url} is used to input a link to the estimate in the Reservation Estimate email template. {estimate_url} is used in other reservation-related templates. |
| {service_dropoff_times} |
For additional services, you use this variable to add the drop-off times for that service.
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These times are input on the service: Left-hand Navigation: Admin » Reservation Types and Services Configuration » Select a Reservation Type » Open the Settings for a Service » Communication Options » Drop Off Times. |
| {class_name} |
displays a group class name |
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| {class_description} |
displays the description for a group class (including text formatting and images) |
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| {package_name} |
displays the name of the package |
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| {package_price} |
displays the price of the package |
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| {class_dates} |
displays a bullet-pointed list of all class dates, including start and end times |
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| {first_class_start} |
displays the first class's date and start time |
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| {last_class_end} |
displays the last class's date and end time |
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| {current_balance} |
This variable displays the dollar amount of the customer’s balance, indicating whether the balance is a credit or money owed. |
E.g. “$100.00 credit” and “$100.00 owed” |
| {reservation_dropoff_times} |
A free-text field to indicate specific drop-off times set by reservation type. |
This is configured in Left-hand Navigation: Admin » Reservation Types & Services Configuration. |
| {start_billing} |
displays a package's billing start date |
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| {end_billing} |
displays a packages billing end date |
Related Resources
- System Email Topic Outline
- System-Wide Email Settings Guide Reference
- Customize Email Templates How-To
- Send Canned Emails to Individuals and Groups with Templates How-To
- Add Custom Text to Reservation Email Templates How-To
- Email Template Content Guide Reference
- Set Up Reminder Emails How-To
- View Email History How-To
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