Summary

Reminder emails automatically remind customers about an upcoming booking. Gingr sends the email a set number of minutes before the reservation starts.

Before You Begin

Set up and turn on your Reminder Email template first. Then update the settings for each reservation type you want reminders for. You can turn on both a Reminder Email and a Reminder SMS for each reservation type. This sends two reminders, by two methods, at two different times if you choose.

Steps

1. Go to Admin » Reservation Types and Services Configuration.
2. Select the Booking Category.
3. Select the Reservation Type you want to turn on Reminder Emails for.
4. Select Edit Settings.
5. Select Communication Options.
6. Enter a number of minutes greater than 120 in the Email Reminder Minutes Before Start field. This is how long before the booking the pet parent gets the reminder.
7. Select Save in the side window.

Related Articles

• System Email Feature Overview
• Customize Email Templates How-To
• Email Template Content Guide Reference