Differences Between Global and Local Notification Settings (Reference)

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Summary

You can set each notification as local or global. A local notification only shows at the location where the action took place. A global notification shows at all locations. Select the "Is Global" toggle to change the setting for each notification type.

What This Does

Flowchart showing how the global setting decides which locations get a notification.

If local (toggle is off): The notification only shows at the location where the action took place. For example, if Notification: New Incident Report is local, only the location where the incident was reported gets the notification. If Notification: Customer Updated Record is local, only the location set as the owner's home location gets the notification.

If global (toggle is on): The notification shows at all locations in the app, wherever the action took place. For example, if Notification: Opening For Wait List is global, all locations are alerted to an opening on the wait list at any facility. If Notification: New Owner Uploaded File is global, all locations get a notification when any owner submits a file, whatever the owner's home location.

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