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In Gingr, you'll have access to a personalized notifications page to stay updated on actions performed by pet parents and staff users. The types of notifications that you will receive are customizable and can include actions like new reservation requests, canceled reservations, waitlist openings, and more. See the field guide above for a complete list of all notification options.
For apps with multiple locations, notifications can be global, meaning they will show at all locations. If a notification is not global then it will only show at the relevant location. For example, if New Customer Registration has the global toggle off, then only the location where the owner set their home location will receive a notification. If it were set to be on, then all locations would receive the notification.
Field Guide
| Permission | Description | Helpful Hint |
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Customer Portal |
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| New Customer Registration | If enabled, the users in this group will be notified when a new customer completes the registration form online. | |
| Customer Updated Record | If enabled, the users in this group will be notified when a customer has updated their record. | |
| New Online Retail Order Received | If enabled, the users in this group will be notified when an online retail order is received. |
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| Employees & Schedules | ||
| New Appointment Scheduled for Me | If enabled, the specialist users in this group will be notified when an appointment is made for them. | |
| Schedule Published | If enabled, the users in this group will be notified when a schedule is published | |
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Files & Records |
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| New Owner Uploaded File | If enabled, the users in this group will be notified when a customer uploads a file on the customer side of the app. |
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| New Email File | If enabled, the users in this group will be notified when a file is received to the @shots.pet email address. Clicking on the notification will direct the user to the Owner Files Report where the attachment that was delivered can be managed. |
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General Communications |
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| Bounced Email | If enabled, the users in this group will be notified when emails to customers are bounced (not deliverable). | |
| Incoming SMS | If enabled, the users in this group will be notified when an incoming SMS has been received. |
This permission only applies if your application uses the Two Way SMS integration. |
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Owners & Pets |
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| New Incident Report | If enabled, the users in this group will be notified in Gingr when an Incident Report is created. | |
| Negative Survey Feedback | If enabled, the users in this group will be notified when a customer leaves feedback on a survey that is below the threshold set. | |
| New Lead Received | If enabled, the users in this group will be notified when a lead form is submitted or when the Contact Us page on the Customer Portal is filled out by an existing customer. |
Click here for more information on this feature. |
| Customer Arrival |
If enabled, the users in this group will be notified when a customer has arrived at the facility. This notification is triggered when a pet parent selects the "I'm Here" button on a Gingr PreCheck form, or replies to a text message from your facility with "HERE". |
To get the most out of this feature, try editing SMS templates like the Ready for Pickup SMS template to include information for your customers about “...reply with HERE when you're here and we will come to meet you outside.” |
| Packages & Subscriptions | ||
| Subscription Failed Payment | If enabled, the users in this group will be notified when a payment on a package subscription fails and when a subscription is cancelled. |
This permission only applies to apps that use integrated CC processing and package subscriptions. |
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Reservations & Appointments |
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| Reservation Request Blocked for Expired Immunizations | If enabled, the users in this group will be notified if a customer tries to make a reservation request online, but is denied, due to having expired or missing immunization records. | Staff will only receive this notification if the Admin » System-Wide Setting for "Require valid immunization records before customers can request reservations." is enabled |
| New Reservation Request | If enabled, the users in this group will be notified when a customer submits a reservation or appointment request. | |
| Cancelled Reservation | If enabled, the users in this group will be notified when another user cancels a reservation. | |
| Undo Check In | If enabled, the users in this group will be notified when another users performs an undo check-in on a reservation. | |
| Deposit Request Email Sent | If enabled, the users in this group will be notified when a customer is sent an email asking them to pay their deposit. | |
| Reservation Added to Wait List | If enabled, the users in this group will be notified when a customer is added to the wait list. | |
| Opening for Wait List | If enabled, the users in this group will be notified when a reservation is cancelled and there is a wait listed reservation for the same dates. | |
| Reservation Deleted | If enabled, the users in this group will be notified when a reservation is deleted. | |
| Service Pending Scheduling | If enabled, the users in this group will be notified when a service is added to a reservation without a scheduled date/time. | |
| Group Class Enrollment Request | If enabled, the users in this group will be notified when a customer requests enrollment in a group class. |
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| Gingr PreCheck Form Edited | If enabled, the users in this group will be notified when the PreCheck form is edited by the customer. | You can click on this notification and see the edits that were made. Any edits will have a yellow highlight next to it. |
| Gingr PreCheck Form Submitted | If enabled, the users in this group will be notified when the PreCheck form is submitted by the customer. | |
Related Resources
- Notifications Center Topic Outline
- Enable Push Notifications on a Mobile Device How-To
- View & Comment on Notifications How-To
- Mark Notifications as Read How-To
- Manage How Users Receive Notifications How-To
- Manage Which Notifications Users Receive How-To
- Differences Between Global and Local Notification Settings Reference
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