Article Details
Summary
This article shows admins how to choose whether each user group gets notifications by email, SMS, or push notification. All users get notifications in the in-app Notifications Center, no matter what you choose.
Before You Begin
Important: Gingr keeps notifications and their comments in your app for 14 days. After that, use the History page at Left-hand Navigation: Reports and More » History, or a relevant report, to find and track changes.
The notifications a user gets depend on their group and the permissions that group has. You can change these notification permissions at any time. You can also create more groups to fine-tune what each user gets. See User Groups.
Marking a notification as read marks it as read for every user who received it. All users can still see it in their Read Notifications lists.
A notification can be local, which means it shows only at the location where it was triggered. It can also be global, which means it shows at all locations. See Differences Between Global and Local Notification Settings.
Steps
Go to Left-hand Navigation: Reports and More » Groups.
Select the Notifications tab. The first section, Notification Preferences, sets how users of that group receive their notifications.
Check the box for each permission to show which user group should get which type of notification. The page saves your input automatically.
Field Guide
Receive Email Notifications
Description: Turn this on to email users of this group when they have unread notifications in Gingr.
Helpful Hint: Gingr sends this email about every 30 minutes. It includes all notifications that are not read. It goes to the email address on the user's account in Gingr.
Receive SMS Notifications
Description: Turn this on to text users of this group when they have unread notifications in Gingr.
Helpful Hint: Gingr sends one SMS for each notification the user receives. It goes to the user's phone number in Gingr.
Receive Push Notifications
Description: Turn this on to let users receive push notifications through the Gingr Notifications app on their mobile phone.
Helpful Hint: The user must download and log in to the Gingr Notifications app on their device. See Enable Push Notifications on a Mobile Device for more information.
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