Article Details
Summary
All users get notifications in the in-app Notifications Center, no matter what these settings say. Users can also get notifications by email, SMS, or push notification on a mobile device through the Gingr Notifications App.
You can also choose which types of notifications each user group gets. What a user gets depends on their group and its permissions. You can change these permissions at any time. You can also create more groups to fine-tune what each user gets. See User Groups.
Before You Begin
Important: Gingr keeps notifications and their comments for 14 days. After that, use the History page at Left-hand Navigation: Reports and More » History or a related report to track changes.
- If you mark a notification as read, it is marked as read for every user who got it. All users can still see it in their Read Notifications lists.
- Notifications can be local or global. A local notification shows only at the location where it was triggered. A global notification shows at all locations. See Differences Between Global and Local Notification Settings.
Steps
- Go to Left-hand Navigation: Reports and More » Groups.
- Select the Notifications tab. Each permission on this page controls whether each user group gets that type of notification.
- Select the box for each permission you want for each user group. The page saves your changes on its own.
Field Guide
| Permission | Description | Helpful Hint |
| Customer Portal | ||
| New Customer Registration | Users in this group get notified when a new customer completes the online registration form. | |
| Customer Updated Record | Users in this group get notified when a customer updates their record. | |
| New Online Retail Order Received | Users in this group get notified when an online retail order comes in. | See Sell Retail. |
| Employees & Schedules | ||
| New Appointment Scheduled for Me | Specialists in this group get notified when an appointment is made for them. | |
| Schedule Published | Users in this group get notified when a schedule is published. | |
| New Events/ Notices | Users who are tagged in the notice and who take part in the comment thread get in-app notifications when new comments are left. | Each person you tag sees the notice on their dashboard. Everyone can see the notice on the Facility Calendar. See Notices & Events. |
| Files & Records | ||
| New Owner Uploaded File | Users in this group get notified when a customer uploads a file on the customer side of the app. | |
| New Email File | Users in this group get notified when an email comes in. Selecting the notification opens the Owner Files Report, where you can manage the attachment. | New Email File is a system-wide notification by default. Each location in a multi-location app gets it. If a user marks it as read, it is marked as read for all users system-wide. |
| General Communications | ||
| Bounced Email | Users in this group get notified when an email to a customer bounces (cannot be delivered). | |
| Incoming SMS | Users in this group get notified when an incoming SMS comes in. | This applies only if your app uses the Two Way SMS integration. |
| Owners & Pets | ||
| New Incident Report | Users in this group get notified in Gingr when an Incident Report is created. | |
| Negative Survey Feedback | Users in this group get notified when a customer leaves survey feedback below the threshold you set. | |
| New Lead Received | Users in this group get notified when a lead form is submitted, or when an existing customer fills out the Contact Us page on the customer portal. | See this article for more. |
| Customer Arrival | Users in this group get notified when a customer arrives at the facility. The notification triggers when a pet parent selects I'm Here on a Gingr PreCheck form, or replies "HERE" to a text message from your facility. | Edit SMS templates, such as the Ready for Pickup SMS template, to tell customers to reply with HERE when they arrive so you can meet them outside. |
| Memberships & Subscriptions | ||
| Membership Failed Payment | Users in this group get notified when a membership payment fails and an invoice opens. | This applies only to apps that use integrated credit card processing and membership subscriptions. |
| Subscription Failed Payment | Users in this group get notified when a package subscription payment fails and when a subscription is canceled. | This applies only to apps that use integrated credit card processing and package subscriptions. |
| Reservations & Appointments | ||
| Reservation Request Blocked for Expired Immunizations | Users in this group get notified when a customer tries to request a reservation online and is denied because of expired or missing immunization records. | Staff get this only if the Admin » System-Wide Setting Require valid immunization records before customers can request reservations is on. |
| New Reservation Request | Users in this group get notified when a customer submits a reservation or appointment request. | |
| Cancelled Reservation | Users in this group get notified when another user cancels a reservation. | |
| Undo Check In | Users in this group get notified when another user undoes a check-in on a reservation. | |
| Deposit Request Email Sent | Users in this group get notified when a customer is sent an email asking them to pay their deposit. | |
| Reservation Added to Wait List | Users in this group get notified when a customer is added to the wait list. | |
| Opening for Wait List | Users in this group get notified when a reservation is canceled and a wait-listed reservation has the same dates. | |
| Reservation Deleted | Users in this group get notified when a reservation is deleted. | |
| Service Pending Scheduling | Users in this group get notified when a service is added to a reservation without a scheduled date and time. | |
| Group Class Enrollment Request | Users in this group get notified when a customer requests enrollment in a group class. | |
| Gingr PreCheck Form Edited | Users in this group get notified when a customer edits the PreCheck form. | Select the notification to see the edits. Edits have a yellow highlight next to them. |
| Gingr PreCheck Form Submitted | Users in this group get notified when a customer submits the PreCheck form. | |
| Appointment Rescheduled | If a user is a specialist, they get notified when an appointment is rescheduled. | |
Related Articles
- Notifications Center Topic Outline
- Enable Push Notifications on a Mobile Device How-To
- Manage How Users Receive Notifications How-To
Comments
0 comments
Article is closed for comments.