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All users will receive notifications via the in-app Notifications Center, regardless of these preferences. Notifications can also be received by users in three additional ways— via email, SMS, or push notifications on a mobile device through the Gingr Notifications App.
In addition to customizing how notifications are received, you can indicate which types of notifications each user group receives. What notifications a user receives depends on their group and the permissions that group is configured to have. You can change these notification permissions at any time. You can also create more groups to fine-tune exactly what each user should get. For more information see our article on User Groups.
Before You Begin
Important: Notifications and associated comments will be retained in your app for a limited duration of 14 days. After this period, you can conveniently access and track changes by utilizing the History Page, located in Left-hand Navigation: Reports and More » History, or by referring to any relevant reports.
- Marking a notification as read will mark it as read for every user that received this notification. All users will still be able to see the notification in their Read Notifications lists if needed.
- Notifications can be local to only the relevant location where the notification was triggered or can be global, meaning the notification will display at all locations regardless of where it is relevant. For more information see the section below on Differences Between Global and Local Notification Settings.
Manage Which Notifications Users Receive
- Navigate to Left-hand Navigation: Reports and More » Groups.
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Select the Notifications tab. Each permission listed on this page controls if notifications of a given type will be triggered for each user group.
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Check the box relating to the permissions for each user group to indicate a preference. This page auto-saves your input.
Field Guide
| Permission | Description | Helpful Hint |
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Customer Portal |
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| New Customer Registration | If enabled, the users in this group will be notified when a new customer completes the registration form online. | |
| Customer Updated Record | If enabled, the users in this group will be notified when a customer has updated their record. | |
| New Online Retail Order Received | If enabled, the users in this group will be notified when an online retail order is received. |
Click here for more information on this feature. |
| Employees & Schedules | ||
| New Appointment Scheduled for Me | If enabled, the specialist users in this group will be notified when an appointment is made for them. | |
| Schedule Published | If enabled, the users in this group will be notified when a schedule is published | |
| New Events/ Notices |
If enabled, users who have been tagged in the notice and who are involved in the comment thread will receive in-app notifications when new comments are left. |
Each person you tag will see this notice on their dashboard. Note that the notice will be visible to everybody on the Facility Calendar.
Check out our article Notices & Events for more information! |
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Files & Records |
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| New Owner Uploaded File | If enabled, the users in this group will be notified when a customer uploads a file on the customer side of the app. |
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| New Email File | If enabled, the users in this group will be notified when an email is received. Clicking on the notification will direct the user to the Owner Files Report where the attachment that was delivered can be managed. |
New Email File is a system-wide notification by default, and notifications of this type will be received at each location in a multi-location app. Users marking this notification type as 'read' will mark it as read for all users system-wide. |
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General Communications |
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| Bounced Email | If enabled, the users in this group will be notified when emails to customers are bounced (not deliverable). | |
| Incoming SMS | If enabled, the users in this group will be notified when an incoming SMS has been received. |
This permission only applies if your application uses the Two Way SMS integration. |
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Owners & Pets |
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| New Incident Report | If enabled, the users in this group will be notified in Gingr when an Incident Report is created. | |
| Negative Survey Feedback | If enabled, the users in this group will be notified when a customer leaves feedback on a survey that is below the threshold set. | |
| New Lead Received | If enabled, the users in this group will be notified when a lead form is submitted or when the Contact Us page on the Customer Portal is filled out by an existing customer. |
Click here for more information on this feature. |
| Customer Arrival |
If enabled, the users in this group will be notified when a customer has arrived at the facility. This notification is triggered when a pet parent selects the "I'm Here" button on a Gingr PreCheck form, or replies to a text message from your facility with "HERE". |
To get the most out of this feature, try editing SMS templates like the Ready for Pickup SMS template to include information for your customers about “...reply with HERE when you're here and we will come to meet you outside.” |
| Packages & Subscriptions | ||
| Subscription Failed Payment | If enabled, the users in this group will be notified when a payment on a package subscription fails and when a subscription is cancelled. |
This permission only applies to apps that use integrated CC processing and package subscriptions. |
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Reservations & Appointments |
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| Reservation Request Blocked for Expired Immunizations | If enabled, the users in this group will be notified if a customer tries to make a reservation request online, but is denied, due to having expired or missing immunization records. | Staff will only receive this notification if the Admin » System-Wide Setting for "Require valid immunization records before customers can request reservations." is enabled |
| New Reservation Request | If enabled, the users in this group will be notified when a customer submits a reservation or appointment request. | |
| Cancelled Reservation | If enabled, the users in this group will be notified when another user cancels a reservation. | |
| Undo Check In | If enabled, the users in this group will be notified when another users performs an undo check-in on a reservation. | |
| Deposit Request Email Sent | If enabled, the users in this group will be notified when a customer is sent an email asking them to pay their deposit. | |
| Reservation Added to Wait List | If enabled, the users in this group will be notified when a customer is added to the wait list. | |
| Opening for Wait List | If enabled, the users in this group will be notified when a reservation is cancelled and there is a wait listed reservation for the same dates. | |
| Reservation Deleted | If enabled, the users in this group will be notified when a reservation is deleted. | |
| Service Pending Scheduling | If enabled, the users in this group will be notified when a service is added to a reservation without a scheduled date/time. | |
| Group Class Enrollment Request | If enabled, the users in this group will be notified when a customer requests enrollment in a group class. |
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| Gingr PreCheck Form Edited | If enabled, the users in this group will be notified when the PreCheck form is edited by the customer. | You can click on this notification and see the edits that were made. Any edits will have a yellow highlight next to it. |
| Gingr PreCheck Form Submitted | If enabled, the users in this group will be notified when the PreCheck form is submitted by the customer. | |
| Appointment Rescheduled |
If enabled and the user is a specialist, they will be notified when an appointment is rescheduled. |
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Related Resources
- Notifications Center Topic Outline
- Enable Push Notifications on a Mobile Device How-To
- View & Comment on Notifications How-To
- Mark Notifications as Read How-To
- Manage How Users Receive Notifications How-To
- Differences Between Global and Local Notification Settings Reference
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