Summary

Gingr offers two integrated options for credit card processing: CardConnect and Gingr Payments. If a business is sold and you use integrated credit card processing, the new owner must apply for their own merchant account.

Before You Begin

• Gingr does not give access to anyone without your written notice.
• Contact Gingr at least 2 weeks before the effective date. This gives everyone time to settle details before the new owner goes live.
• The new owner should finish the application at least 10 business days before they take possession.

Steps

Apply for a New Merchant Account with CardConnect

If you process with CardConnect and the new owner wants to keep using it, the new owner applies for a new account with the CardConnect Merchant Account Application.

Know these things before you apply. Whether a terminal can move to the new MID depends on the terminal type.

1. Clover Devices (CardConnect): Clover Mini and Flex terminals have the MID programmed into each terminal by serial number. It is hard-coded into the device. The new owner must buy a NEW terminal that goes with their own merchant account. They order it during the application, and it can take 5 to 7 days to arrive.

   Important: The new owner cannot use the original terminal. If they do, all processed funds go to the existing bank account. The previous owner must then get those funds to the new owner.

2. Ingenico Devices (CardConnect): Ingenico Lane terminals can be reprovisioned to new MIDs. After the new owners finish their application, email support@gingrapp.com and ask for the terminal to be reprovisioned to the new MID.
3. To review the available CardConnect terminals, prices, and features, see the Terminal Order Form. The merchant account application also has a section to order terminals.
4. If your business relies on cards stored on file, the new owner must ask to have them moved to their merchant account during the application. After they submit the application, they can email credit@gingrapp.com to say this needs to be done. The previous and new owners must sign a provided application.

Apply for a New Merchant Account with Gingr Payments

Important: If you process with Gingr Payments and the new owner wants to keep using it, tell Gingr Support in your notification email.

Gingr Payments account changeovers require removing the original account from the Gingr app the night before the sale of the business. The new owner can then set up a new account right away and start processing.

1. Export all Payout and Transaction data from the Gingr Payments Dashboard after close of business the night before the changeover. Gingr wipes reporting data from the Gingr Payments Dashboard when the account is removed. Exporting keeps reporting gaps small.
2. Know that reporting and payment data stays in the Revenue Reports.
3. If the facility has a Gingr Payments terminal, you can reuse the WisePOS E terminal for the new account. Follow the article on how to repurpose your Stripe WisePOS E credit card terminal for Gingr Payments.
4. To order a new WisePOS terminal, go to the Gingr Payments Dashboard » Card Readers tab after you set up the new account.

Gingr Payments saved cards on file move over right away.

Next Steps

Go to Grant Access to New Owner.

Related Articles

• Sell Your Business Process
• Notify Gingr of Sale How-To
• Update Merchant Account ID How-To