Summary

Use these steps to update the billing information for your Gingr subscription.

Important: If the subscription recently changed owners, the previous owner's card keeps being charged until the new owner updates this information. If that happens, the previous owner must work with the new owner for reimbursement.

Before You Begin

• You can add new Payment Sources by hand or with the secure financial connection service Plaid. If Plaid does not list your financial institution, or you have trouble, use the manual option.
• Some Payment Sources are verified with microdeposits of a few cents to your account. Once the Payment Source is verified, Gingr reverses the deposits automatically.
• If billing contact information is wrong or out of date, contact Gingr Support. The verified payer of the Gingr subscription must submit billing contact updates.

Steps

Update Billing Information

1. Go to Left-hand Navigation: Admin » Manage Gingr Subscription.
2. Select Add Bank Account or Add Card, based on how you pay for your Gingr subscription.
3. Under Payment Sources, select the red X next to the old card or bank information to remove it.

   

Important: If you use a business bank account connected to many accounts, use manual verification instead of Plaid. This makes sure the correct account is attached.

View and Pay Unpaid Invoices

1. Scroll to the Subscriptions section and select the Invoices tab.
2. Select Pay Invoice next to the past-due invoice.

   

Notice: This page only shows the 10 most recent invoices. Contact Support to see older invoices.

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