Summary

Gingr shows an error when you try to make a reservation for a customer who has not signed the required agreements. This article explains why and how to override it.

Symptom

You try to make a reservation, and Gingr shows an unsigned agreements error. You cannot create the reservation.

Cause

When you create a reservation, Gingr checks whether the customer signed all required agreements for the booking location. If any required agreement for that location is missing, Gingr blocks the reservation.

Fix

1. Collect the missing signatures. See Collect Signatures.
2. Or, if you have the Can Override Agreements user permission, use the extra action buttons on the error prompt to override and continue the booking.

   

Important: The override applies only to the current booking and only to agreements required at that specific location.

Related Articles

• Collecting Signatures Topic Outline
• Collect Signature via Tablet How-To
• Collect Signature via SMS How-To