Summary

Once a deposit is paid, it can go three ways. Gingr can use it at check out, refund it, or forfeit it. When a reservation is canceled, you can refund or forfeit the deposit.

When you forfeit a deposit, Gingr applies the collected deposit to the charge as a payment. You can see it on the Revenue by Date report for that day. A new invoice with a "forfeit deposit" line item charge shows on the owner's account with the payment. After the forfeit, you can leave the charge as is, or refund it, such as to store credit.

Before You Begin

Notice: If you refund or forfeit a deposit on a reservation, you cannot collect it again.

Steps

1. Go to Left-hand Navigation: Reservations » Deposits.
2. Choose your location.
3. In the Deposit Type drop-down, select Canceled Reservations Pending Resolution or Paid Deposits.
4. Select Generate.
5. Select the X icon to forfeit the deposit.
6. Review the pop-up and select OK.

   

Important: Gingr does not email the customer when you manage deposits. You can view and print a receipt.

Related Articles

• Reservation Deposits Topic Outline
• How to Refund a Deposit How-To
• Convert a Deposit to Store Credit How-To