Introduction

Once a deposit is paid, there are three options on where that money can go. It may be consumed at check out, refunded, or forfeited. When a reservation is canceled, it can either be refunded or forfeited. Please note: if you refund or forfeit a deposit on a reservation you will not be able to re-collect it. You can create a new reservation or you can apply a pre-payment. 

When you refund a deposit, a refund will be processed to the original payment method of the deposit. If the deposit was paid with a credit card (and you process cards in Gingr), the customer's credit card will automatically be refunded. 

When you forfeit a deposit, this consumes the collected deposit towards the charge as a payment, which can be viewed on the Revenue by Date report for that day. A new invoice with a "forfeit deposit" line item charge will appear on the owner's account with the respective payment. Once the forfeit is complete, the charge can be left as-is, or it can be refunded, such as to store credit (see the bottom of this article).

Important: There is no email sent to the customer when you manage deposits. You may view and print a receipt. 

Manage a Deposit from the Deposits Page

Navigate to Left-hand Navigation: Reservations » Deposits. When you arrive at the deposits page, there are four different Deposit Types to choose from. Those types include Unpaid Deposits, Canceled Reservations Pending Resolution, Forfeited & Refunded Deposits, and Paid Deposits. The actions you can take on these deposits differ depending on the type. Hovering over each icon will display a brief description of the intended action. 

• The Clock icon will direct you to View Reservation. 
  
  
• The Dollar Sign icon has different actions depending on the report generated. On the Unpaid Deposit Report, it will prompt to Collect Deposit. On the Canceled Reservations Pending Resolution and Paid Deposits, it will prompt to Refund Deposit. On the Forfeited & Refunded Deposits and Paid Deposits, it will prompt to View Receipt.
  
  
• The Pencil icon will direct you to Edit Deposit which allow you to change the deposit amount.
  
  
• The X icon will direct you to Forfeit Deposit. 
  
  

There is also a section to see the status of the reservations. Reservations can be Confirmed, Unconfirmed, Pending Acceptance, or on the Waitlist. It is possible for there to be a deposit for a waitlisted reservation if the reservation is saved with a deposit and then is added to the waitlist at any time after the original save.

Manage Deposit from the Invoice

You can also manage deposits directly from the invoice. If there is a deposit attached to any reservation, it will show at the bottom of the invoice under Reservation Deposit Details. Click the Action menu and select either View Reservation, Refund Deposit, or Forfeit Deposit. 

Manage Deposit from Owner Profile

Deposits can also be managed directly on the Owner's profile. Navigate to the Owner Profile » Deposits Tab. Click the drop-down button to the left of the deposit entry in question and then click Refund Deposit or Forfeit Deposit

Related Resources

• Reservation Deposits Topic Outline
• Collect Deposits How-To
• Manage Deposits of Requested Reservations How-To
• Apply Deposits at Checkout How-To
• Refund a Deposit How-To
• Forfeit a Deposit How-To
• Convert a Deposit to Store Credit How-To