Once a deposit is paid, there are three options on where that money can go. It may be consumed at check out, refunded, or forfeited. When a reservation is canceled, it can either be refunded or forfeited.

When you refund a deposit, a refund will be processed to the original payment method of the deposit. If the deposit was paid with a credit card (and you process cards in Gingr), the customer's credit card will automatically be refunded. 

Before You Begin

Notice: If you refund or forfeit a deposit on a reservation you will not be able to re-collect it.

Refund a Deposit

1. Navigate to Left-hand Navigation: Reservations » Deposits.
   
   
2. Choose your location.
   
   
3. Select either the Canceled Reservations Pending Resolution or the Paid Deposits from the Deposit Type dropdown menu.
   
   
4. Select Generate.
   
   
5. Choose the second dollar sign icon to Refund Deposit.
   
   
6. Review the pop-up and confirm your action by clicking OK.
   

Important: There is no email sent to the customer when you manage deposits. You may view and print a receipt.

Related Resources

• Reservation Deposits Topic Outline
• Deposit Management Overview Reference
• Collect Deposits How-To
• Manage Deposits of Requested Reservations How-To
• Apply Deposits at Checkout How-To
• Forfeit a Deposit How-To
• Convert a Deposit to Store Credit How-To