Summary

After a deposit is paid, the money can go three ways. It can be used at checkout, refunded, or forfeited. When a reservation is canceled, the deposit can be refunded or forfeited.

When you refund a deposit, Gingr refunds the original payment method. If the customer paid the deposit with a credit card and you process cards in Gingr, Gingr refunds the card on its own.

Before You Begin

Notice: If you refund or forfeit a deposit on a reservation, you cannot collect it again.

Steps

1. Go to Left-hand Navigation: Reservations » Deposits.
2. Choose your location.
3. In the Deposit Type drop-down menu, select Canceled Reservations Pending Resolution or Paid Deposits.
4. Select Generate.
5. Select the second dollar sign icon to Refund Deposit.
6. Review the pop-up and select OK.

   

Important: Gingr does not send an email to the customer when you manage deposits. You can view and print a receipt.

Related Articles

• Reservation Deposits Topic Outline
• Forfeit a Deposit How-To
• Convert a Deposit to Store Credit How-To