In order to convert a deposit to a different refund method than the original payment method, you must first forfeit the deposit. This will create a new invoice on the owner's account with a forfeited deposit line. From there, you can refund the forfeited deposit line directly from the new invoice to the new payment method. If you do this to store credit, this process will add the store credit to the owner's account.

Convert a Deposit to Store Credit

1. To forfeit the deposit, go to the Owner profile » Deposits tab.
   
   
2. Select Forfeit deposit.  Once you have forfeited the deposit, this creates a new invoice on their account with the date of today.
   

   Important:  Do NOT select Refund, as the money will go back to their original payment method and you will not be able to access it.
   

3. Go to that new invoice from the Owner profile » Invoices tab.
   
   
   
   
4. Check the Select check box from the line-item portion of the invoice, next to where it says Forfeit Deposit ID.
   
   
5. Select the orange Refund button that appears on the top right of the invoice.
   
   
   
   

6. In the refund popup, enter a refund reason.
   

   Tip: More refund reasons can be added from Left-hand Navigation: Admin » Refund Reasons.
   

7. In the Refund Amount box, enter the total to refund for the forfeited deposit.
   

   Tip: This can be a partial amount if needed.

   
   
   

8. Choose a refund method.
   
   

9. Select Process Refund.
   
   

Related Resources

• Reservation Deposits Topic Outline
• Deposit Management Overview Reference
• Collect Deposits How-To
• Manage Deposits of Requested Reservations How-To
• Apply Deposits at Checkout How-To
• Refund a Deposit How-To
• Forfeit a Deposit How-To