Summary

After a customer pays a deposit, the money can go three ways. It can be used at check-out, refunded, or forfeited. When a reservation is canceled, the deposit can be refunded or forfeited. If you refund or forfeit a deposit on a reservation, you cannot collect it again. You can create a new reservation or apply a pre-payment.

When you refund a deposit, Gingr refunds it to the original payment method. If the customer paid with a credit card and you process cards in Gingr, Gingr refunds the card on its own.

When you forfeit a deposit, Gingr uses the collected deposit as a payment toward the charge. You can see it on the Revenue by Date report for that day. A new invoice with a "forfeit deposit" line item appears on the owner's account with the payment. After the forfeit, you can leave the charge as it is or refund it, such as to store credit.

Important: Gingr does not send the customer an email when you manage deposits. You can view and print a receipt.

What This Does

Manage a Deposit from the Deposits Page

Go to Left-hand Navigation: Reservations » Deposits. The page has four deposit types: Unpaid Deposits, Canceled Reservations Pending Resolution, Forfeited & Refunded Deposits, and Paid Deposits. The actions you can take depend on the type. Hover over an icon to see a short description of its action.

• The Clock icon opens View Reservation.
• The Dollar Sign icon has different actions by report. On Unpaid Deposits, it prompts you to Collect Deposit. On Canceled Reservations Pending Resolution and Paid Deposits, it prompts you to Refund Deposit. On Forfeited & Refunded Deposits and Paid Deposits, it prompts you to View Receipt.
• The Pencil icon opens Edit Deposit, where you can change the deposit amount.
• The X icon opens Forfeit Deposit.

The page also shows the status of the reservations. A reservation can be Confirmed, Unconfirmed, Pending Acceptance, or on the Waitlist. A waitlisted reservation can have a deposit if you save the reservation with a deposit and add it to the waitlist later.

Manage a Deposit from the Invoice

If a reservation has a deposit, it shows at the bottom of the invoice under Reservation Deposit Details. Select the Action menu, then View Reservation, Refund Deposit, or Forfeit Deposit.

Manage a Deposit from the Owner Profile

Go to Owner Profile » Deposits Tab. Select the drop-down button to the left of the deposit entry, then select Refund Deposit or Forfeit Deposit.

Related Articles

• Reservation Deposits Topic Outline
• Collect Deposits How-To
• Refund a Deposit How-To
• Forfeit a Deposit How-To
• Convert a Deposit to Store Credit How-To