Summary

You can add reservations to the Waitlist from several places in Gingr:

• The New Reservations page (business side)
• When you book a lodging and capacity is full (business side)
• The New Appointment page (business side)
• When you review a Reservation Request (business side)
• A new Reservation request when capacity is full (customer side)

Steps

From the New Reservations Page

1. Go to Left-hand Navigation: Reservations » New Reservation.
2. Enter all the reservation details: Location, Type, Pet, Manually Confirm?, and Start and End Dates and Times.
3. Select the Wait List? box.

   

4. Add any Additional Services, Service Options, or Notes.
5. Select Save and Create Another or Save and Go Back. A Success! message shows in the lower left.

Gingr adds the reservation to the waitlist right away. To view or edit it, go to the Wait List.

When Capacity Limits Are Reached

If you try to make a reservation or appointment but your facility's capacity for the reservation type (or Facility Max Capacity) is full, Gingr shows a message that capacity is reached for one or more days. The message gives you the option to add the reservation or appointment to the Wait List.

1. Select the Add X Dates to Wait List button. X is the total number of reservations or appointments you are adding.

Gingr adds them to the Wait List right away.

From the New Appointment Page

1. Go to Left-hand Navigation: Reservation » New Appointment.
2. Select Location, Type, Service, and Dates.
3. Choose the appointment time with an available Specialist.
4. Fill out the short form with all the appointment details.
5. Select the box next to Wait List?
6. Select Add reservation (s) to wait list. A Success! message shows in the lower left corner of your screen.

   

Gingr adds the appointment to the Wait List right away.

When You Review a Reservation Request

When you review a reservation request that a customer submitted in their portal, you can add it to the Wait List.

1. Go to the Dashboard: Requested Section.
2. Select the Actions menu next to the reservation.
3. Select Add to Wait List. A Success! message shows in the lower left corner of your screen.

   

Gingr adds the reservation to the Wait List right away.

From a New Reservation Request in the Customer Portal

When customers create a New Reservation in the Customer Portal, they may be able to add themselves to the Wait List. If your facility is full for the dates they request, they may see the option to add the reservation to the wait list, with the number of dates being added.

Notice: Your customers may not have this option. It depends on whether your business set up Gingr to let customers add themselves to the wait list.

Related Articles

• Waitlist Topic Outline
• View the Waitlist How-To
• Manage the Waitlist Reference