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Reservations can be added to the Waitlist from several places in Gingr:
-
New Reservations Page (business side)
- When booking a lodging, if capacity has been reached (business side)
-
New Appointment Page (business side)
- When reviewing a Reservation Request (business side)
- New Reservation request, if capacity has been reached (customer side)
From the New Reservations Page
In this example we will use the New Reservations page to create a new reservation that will be added to the Wait List.
- Navigate to Left-hand Navigation: Reservations » New Reservation.
- Enter all details for the reservation: Location, Type, Pet, Manually Confirm?, Start and End Dates and Times.
- Click the Wait List? box.
- Add any Additional Services, Service Options, and or Notes.
- Click Save and Create Another or Save and Go Back. You will get a Success! message in lower left.
Reservation is instantly added to the waitlist. It can be viewed or edited by navigating to the Wait List.
When Capacity Limits Have Been Reached
If you are trying to make a reservation or appointment but your facility's capacity for the reservation type (or Facility Max Capacity) has been reached, you will get a message saying that capacity has been reached for one or more days. With this message, Gingr will give you the option to add the reservation or appointment to the Wait List.
Click the Add X Dates to Wait List button (with X being the total number of reservations/appointments being added to the wait list). They will be instantly added to and can be viewed on the Wait List.
New Appointment Page (business side):
When you are creating a New Appointment, you have the option to add it to the wait list as well.
- Navigate to Left-hand Navigation: Reservation » New Appointment.
- Select Location, Type, Service, and Dates.
- Choose the appointment time with an available Specialist.
- Fill out the short form - enter all appointment details as usual.
- Click the box next to Wait List?
- Click Add reservation (s) to wait list. You will get a Success! message in lower left corner of your screen.
The Appointment will be instantly added to and can be viewed on the Wait List.
When Reviewing a Reservation Request
When you review a reservation request that a customer has submitted via their portal, you can choose to add the reservation to the Wait List.
- Navigate to Dashboard: Requested Section.
- Click the Actions menu next to the reservation to be wait-listed.
- Select Add to Wait List. You will get a Success! message in lower left corner of your screen.
- You will get a Success! message in lower left corner of your screen. The reservation will be instantly added to and can be viewed on the Wait List.
The reservation will be instantly added to and can be viewed on the Wait List.
New Reservation Request
When creating a New Reservation from the Customer Portal, customers may be able to add themselves to the Wait List. If your facility is at capacity for the date(s) they have requested, they may be given the option to add their reservation to the wait list along with the number of dates that are being added to the wait list.
Notice: Your customers may or may not have this option depending on whether your business has configured Gingr to allow customers to add themselves to the wait list.
Related Resources
- Waitlist Topic Outline
- View the Waitlist How-To
- Manage the Waitlist Reference
- Waitlist Automatic Cancellation Reference
- Waitlist Settings Field Guide Reference
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