If a wait listed reservation is not cancelled or accepted before the scheduled start date, the system will automatically cancel it for you. If the automated email is set up, the customer will be emailed when their reservation is automatically canceled.  

Cancellation Reasons

In Reservation Cancellation Reasons you can designate a single cancellation reason as the reason for system-cancelled wait list reservations.

We've created a default cancellation reason for you for cancelled wait list reservations, but you may want to edit the email text that customers receive when reservations are cancelled for this reason. 

To do this, navigate to Left-hand Navigation: Admin » Cancellation Reasons » Wait List Automatic Cancellation.

Related Resources

• Waitlist Topic Outline
• View the Waitlist How-To
• Add Reservations to the Waitlist How-To
• Manage the Waitlist Reference
• Waitlist Settings Field Guide Reference