Summary

After a reservation is added to the Wait List, you can manage it from the Actions button. As when you review a reservation request, you have three options: Accept and Confirm, Accept and Don't Confirm, and Reject.

Steps

Accept and Confirm

When space opens up, you can Accept and Confirm a Wait List reservation to fill the spot. Gingr confirms the reservation automatically and does not alert you later to ask the customer to confirm. If the reservation needs lodging, you choose it before you finish the acceptance. The reservation moves from the Wait List to the Reservations tab of the Animal and Owner pages, and to the Facility Calendar.

Notice: If the Reservation Confirmation Email is on for the reservation type and you Accept & Confirm, Gingr sends the Reservation Confirmation Email template.

Accept and Don't Confirm

With this option, the reservation shows in the Unconfirmed section of your Dashboard 7 days before the reservation start date. Then you can ask the customer to confirm by email or text, or confirm it by hand. If the reservation needs lodging, you must choose it before you finish the acceptance. The reservation moves from the Wait List to the Reservations tab of the Animal and Owner pages. After it is confirmed, it shows on the Facility Calendar.

If the New Reservation Email is on for the reservation type, Gingr sends that email template when you Accept & Don't Confirm.

Reject

Rejecting a Wait List reservation cancels it. You can cancel a Wait List reservation for any reason. For example, the customer made other plans and no longer wants to be on the wait list. When you reject the reservation, a pop-up lets you give a reason for the cancellation.

When you reject a Waitlist reservation, you can:

• Select a Cancellation Reason from the drop-down menu, then select Cancel with Reason. Gingr adds the cancellation reason text you set up for that reason to the cancellation email sent to the customer.
• Select Cancel with no Reason. This cancels the reservation and adds no special text to the cancellation email to the customer.
• Select Whoops, go back! if you decide not to cancel the reservation.

Related Articles

• Waitlist Topic Outline
• View the Waitlist How-To
• Add Reservations to the Waitlist How-To