Accept and Confirm

When space becomes available, you have the option to Accept and Confirm a reservation on the Wait List to fill that spot. If you choose this option, the reservation is automatically confirmed, and Gingr will not alert you in the future to request confirmation from the customer. If this is a reservation that requires lodging, you will have the chance to select it before finalizing the acceptance. The reservation will move from the Wait List to the Reservations tab of the Animal and Owner pages, and to the Facility Calendar.

Notice:  If you have the Reservation Confirmation Email enabled for the specified reservation type and you Accept & Confirm then the Reservation Confirmation Email template will send.

Accept and Don't Confirm

When you choose this option, the reservation will show up in the Unconfirmed section of your Dashboard 7 days prior to the start date of the reservation, at which time you can request confirmation by sending an email or text to the customer, or even manually confirm it. If this is a reservation that requires Lodging, you will be required to select it before finalizing the acceptance. The reservation will move from the Wait List to the Reservations tab of the Animal and Owner pages; and once confirmed, will appear on the Facility Calendar.

If you have the New Reservation Email enabled for the specified reservation type, then when you Accept & Don't Confirm that email template will send. 

Reject

Rejecting a reservation on the Wait List is essentially canceling it. You may cancel a reservation on the Wait List for any reason; for example, if the customer has made other plans and no longer wishes to be on the wait list. When you reject the reservation, a pop up will give you the the option to provide a reason for cancellation.  

Your options when rejecting a Waitlist reservation are:

• Select a Cancellation Reason from the drop down menu, then click the Cancel with Reason button. This will input the cancellation reason text you have set up for this cancellation reason into the cancellation email that is sent to the customer.
  
  
• Click the Cancel with no Reason button.  This will cancel the reservation and will not input any special text into the cancellation email that goes to the customer.
  
  
• Click the Whoops, go back! button if you decide not to cancel the reservation.

Related Resources

• Waitlist Topic Outline
• View the Waitlist How-To
• Add Reservations to the Waitlist How-To
• Waitlist Automatic Cancellation Reference
• Waitlist Settings Field Guide Reference