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There are several settings that you can adjust surrounding the Wait List. You must be in the Admin group to manage settings.
User Permissions
Navigate to Left-hand Navigation: Reports & More » Groups » Edit Group.
| Setting | Description |
| Can manage wait list | If set to yes/on these users are able to view and manage reservations and appointments on the Wait List |
| New wait list notification | If set to yes/on these users are able to view and manage reservations and appointments on the Wait List |
Email Settings
To enable automated wait list emails, navigate to Left-hand Navigation: Admin » System Email.
| Setting | Description |
| New Wait List Reservation Email | If enabled, an email will be sent to the customer's email address when they have been added to the wait list. |
| Send wait list automatic cancellation email | If disabled (No/Off), an email will NOT be sent to the customer when the system automatically cancels a wait list reservation. |
| New Deposit Email |
If 'send deposit email' is ON and 'send accepted deposit email' is OFF, then the New Deposit Email should send for all bookings, regardless of status (except if it's rejected/canceled). Pet parents can pay deposits for any bookings (except rejected/canceled bookings). |
| New Deposit Email |
If 'send deposit email' is OFF and 'send accepted deposit email' is ON, then the New Deposit Email should only send for accepted bookings and should not send for any bookings pending acceptance or on the wait list. Pet parents can only pay deposits for accepted bookings. |
To learn more about System Email, click here.
Wait List Automated Email and SMS Templates
To enable automated wait list SMS, navigate to Left-hand Navigation: Admin » System SMS.
| Send new wait list SMS | If enabled, an SMS will be sent to the customer's cell phone when they have been added to the wait list. |
To learn more about System SMS, click here.
Other Waitlist Settings
If you would like pet parents to be able to add themselves to the wait list, enable Allow Customer Add to Waitlist by navigating to Left-hand Navigation: Admin » Customer Interaction Settings.
| Allow customers add to wait list | If enabled, customers will be able to add themselves to the wait list from their side of the app. |
Related Resources
- Waitlist Topic Outline
- View the Waitlist How-To
- Add Reservations to the Waitlist How-To
- Manage the Waitlist Reference
- Waitlist Automatic Cancellation Reference
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