Article Details
Summary
You can adjust several settings for the Wait List. You must be in the Admin group to manage them.
What This Does
User Permissions
Go to Left-hand Navigation: Reports & More » Groups » Edit Group.
| Setting | Description |
| Can manage wait list | If on, users can view and manage reservations and appointments on the Wait List. |
| New wait list notification | If on, users can view and manage reservations and appointments on the Wait List. |
Email Settings
To turn on automated wait list emails, go to Left-hand Navigation: Admin » System Email.
| Setting | Description |
| New Wait List Reservation Email | If on, Gingr emails the customer when they are added to the wait list. |
| Send wait list automatic cancellation email | If off, Gingr does NOT email the customer when the system cancels a wait list reservation automatically. |
| New Deposit Email | If "send deposit email" is ON and "send accepted deposit email" is OFF, the New Deposit Email sends for all bookings, whatever the status, except rejected or canceled bookings. Pet parents can pay deposits for any booking except rejected or canceled ones. |
| New Deposit Email | If "send deposit email" is OFF and "send accepted deposit email" is ON, the New Deposit Email only sends for accepted bookings. It does not send for bookings pending acceptance or on the wait list. Pet parents can only pay deposits for accepted bookings. |
To learn more, see System Email.
SMS Settings
To turn on automated wait list SMS, go to Left-hand Navigation: Admin » System SMS.
| Send new wait list SMS | If on, Gingr texts the customer's cell phone when they are added to the wait list. |
To learn more, see System SMS.
Other Waitlist Settings
To let pet parents add themselves to the wait list, turn on Allow Customer Add to Waitlist. Go to Left-hand Navigation: Admin » Customer Interaction Settings.
| Allow customers add to wait list | If on, customers can add themselves to the wait list from their side of the app. |
Related Articles
- Waitlist Topic Outline
- What Is Waitlist Automatic Cancellation? Reference
- Manage the Waitlist Reference
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