Summary

This article shows you how to raise your rates for a reservation type. You can schedule the change for a date, apply it to past dates, or make it effective right away.

Before You Begin

Keep these points in mind:

• A rate increase does not apply to reservations that are already checked in. The rate set at check-in applies to the whole reservation.
• To keep your financial history accurate, always use + Add New Rate when you increase rates.
• To show or hide historical rates per reservation type in the portal, use the Show Rates section on the portal? setting. You can then manage rate visibility in each reservation type's settings. See Set Up Customer Portal 2.0.
• When you add new base rates, removing existing ones can affect reservations that are already booked. For example, if a new base rate begins on April 1, 2026, reservations that start before April 1 may no longer have a base rate. The same can happen with "created on or after" base rates.

Steps

Schedule a Price Change

You can apply new rates to reservations based on a date. Choose one of three options:

• Starting on or after a date: New rates apply to reservations that start on or after the date. Old rates apply to reservations that start before it.
• Ending on or after a date: New rates apply to reservations that end on or after the date. Old rates apply to reservations that end before it.
• Created after a date: New rates apply to reservations created after the date. Old rates apply to reservations created before it.

For example, you raise boarding from $55 to $60 starting January 1. A customer books on December 1 for January 15 to 20.

• With starting on or after, the rate is $60 a night. The stay starts after January 1.
• With ending on or after, the rate is $60 a night. The stay ends on January 20, after January 1.
• With created on or after, the rate stays $55 a night. The customer booked before the new rates started.

1. Go to Left-hand Navigation: Admin » Location Default Rates.
2. Select the location. Gingr lists the reservation types for that location.
3. Expand the reservation type you want to change.
4. Select + Add New Rate.

   

5. Enter the new rate and choose when it applies.
6. To reset custom owner rates so the new rate applies to all owners, check Reset Custom Owner Rates?.
7. Save your changes.

Update Rates With a Start Date in the Past

Follow the same steps and enter the past date you want the rates to start on. This affects all reservations that are not checked out yet.

It does not affect checked-out reservations. If a customer was charged the wrong rate and checked out, void the invoice and recreate the reservation to charge a different rate.

Update Rates Right Away

1. Go to Left-hand Navigation: Admin » Location Default Rates.
2. On the Manage Location Rates page, choose a Location and find the reservation type.
3. Change the Base Rate Of on the reservation type or additional service. You do not need to change For Reservations or Date.
4. Select Save.

Reference: This method changes the rate for all reservations in your system. To also update owners with custom rates, check Reset Custom Owner Rates?. Gingr does not recommend this method.

Related Articles

• Location Default Rates Topic Outline
• Set Up Location Default Rates How-To
• Update Reservation Types & Services Rates How-To