Before You Begin

• Rate increases will not apply to checked in reservations on a specific date of the reservation. The rate that is is set when the reservation checks in will apply to the full length of the reservation.
  
  
• To keep the historical data of the app financially accurate, you should always utilize the + Add New Rate option every time you wish to increase rates.
  
  
• To set a system-wide setting for whether or not to show historical rates per reservation type in the portal, toggle the Show Rates section on the portal? setting. Rate visibility can then be managed per reservation type's configuration settings. For more information on Portal Customization see Set Up Customer Portal 2.0.

Schedule a Price Change

When changing your rates, you may find that you only want the new rates to apply to reservations based on a specific date. There are three ways that you can dictate this in Gingr. We can apply the new rates for reservations:

• Starting on or after a specific date—which will apply the new rates to reservations that start on or after a date, and apply the old rates for reservations that started before that date.
  
  
• Ending on or after a specific date—which will apply the new rates to reservations that end on or after a date, and apply the old rates for reservations that end before the date.
  
  
• Created after a certain date—which will apply the new rates to all reservations that are created after the date entered, and apply the old rates to reservations that were created before the date.

For example, say you plan to increase your boarding rates from $55 to $60 starting on January 1. A customer makes a reservation on December 1 for January 15-20.

• In scenario 1 (reservations starting on or after), the rates would be the new price of $60/night since their reservation starts after January 1.
  
  
• In scenario 2 (reservations ending on or after), since their reservation end on January 20 which is after January 1, their rates would be the new price of $60/night.
  
  
• In scenario 3 (reservations created on or after), since they had booked it on Dec 1 before those new rates went into effect on January 1, their rates would remain at $55/night.

To change your rates, you will want to head to Left-hand Navigation: Admin » Location Default Rates. You'll select the location, then see a list populate of all the reservation types that are assigned to that location. From here, you can expand the appropriate section for the reservation type you'd like to change the rate for, and select + Add New Rate:

If there are owners within the app that may have a custom owner rate set, you can choose to select Reset Custom Owner Rates? to reset those custom rates to ensure the new rate is applied to all owners.

Update Rates With a Start Date in the Past

To update your rates with a start date in the past, follow the same steps as above, but input the date you would like for those rates to have into place. This will affect any reservations that have not already been checked out. 

Reservations that have been checked out will not be affected. If a pet parent was charged an incorrect rate and checked out, you will need to void the invoice and recreate the reservation to charge a different rate.

Update Rates Immediately

To update your pricing, effective immediately, follow these steps:

1. Navigate to Left-hand Navigation: Admin » Location Default Rates.
   
   
2. On the Manage Location Rates page, choose a Location and isolate a reservation type. On that reservation type or additional service, simply change the existing Base Rate Of the item. It's not necessary to make any changes to the For Reservations or Date fields here.
   
   
3. Save your changes.

Reference:  Updating a price in this manner will effect all reservations in your system to the new rate. Optionally check the Reset Custom Owner Rates? checkbox to update any owners that have manually adjusted rates to the new pricing. This method is not recommended. 

Related Resources

• Location Default Rates Topic Outline
• Set Up Location Default Rates How-To
• Null Specific Reservation Types & Services How-To
• Update Reservation Types & Services Rates How-To
• Update Pricing Rules How-To
• Update Package Rates How-To
• Add or Reset a Custom Rate to an Owner’s Profile How-To